Returns & Deliveries

Cancelling an item

  • You may cancel item(s) 14 days after order date, or 14 days after receiving goods in accordance with ‘Customer Contracts Regulations’. Proof of order must be sent via email to
  • Cost of returning a non-faulty item cannot be refunded, unfortunately this is the customer responsibility.
  • We will refund you within 28 days of your cancellation, or 14 days after goods have been returned, which is earlier.
  • Item(s) must be returned unopened, unused and in the same condition that you received it to eligible for refund.

Return items

  • Please return package to: Mr. Tea’s Teas, 93 Sandling Avenue, Upper Horfield, Bristol, BS7 0HS
  • Please attach a note with your invoice number, name used on order and the date of order.
  • As mentioned in ‘Cancelling in item’ we cannot refund delivery charges. Please ensure package is adequately wrapped when returning to us, as we are not liable for any damage or loss.
  • Refunds will be made via the same method as order placed.

Damaged items

  • If your item purchased from arrives damaged or does not match your order you are entitled to a full refund or replacement.
  • Please contact us within 3 days of receiving package and return damaged goods within 7 days.


  • Deliveries are made using Royal Mail
  • For UK orders less than £15 – £2.50 will be added for post and packing.
  • For UK orders over £15– post and packing is FREE
  • For overseas deliveries please email us at and we will calculate charges accordingly
  • We aim to post deliveries at the first working day available. We endeavour to ensure all deliveries are within 5 working days. If for any reason your order has not reached you within 10 days please contact us so we can investigate the delivery whereabouts for you.
  • Our Packages dispatched using Royal Mail are not tracked.